1. Introduction

Welcome to https://do-chocolate.om (“Website”, “we”, “us”, or “our”), a flower and chocolate gifting service based in Muscat, Oman. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

By using our Website, you consent to the data practices described in this policy. If you do not agree, please do not use our Website.

2. Information We Collect

Personal Information:

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Contact information (email address, phone number)
  • Delivery address (including recipient’s details for gifts)
  • Payment information (processed securely through our payment gateway; we do not store full credit card details)
  • Any personal messages for gift recipients

Automatically Collected Information:

  • IP address, browser type, device information
  • Cookies and tracking technologies (see Section 6)
  • Website usage data (pages visited, time spent, etc.)

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders for flowers and chocolates
  • Communicate about your order status, delivery updates, and customer service inquiries
  • Personalize your experience and improve our Website
  • Send promotional offers, newsletters, or surveys (with your consent)
  • Comply with Omani legal obligations and prevent fraud

4. Sharing Your Information

We do not sell or rent your personal information. We may share data with:

  • Service Providers: Delivery couriers (to fulfill orders), payment processors, and IT service providers, all bound by confidentiality agreements.
  • Legal Requirements: If required by Omani law, regulatory authorities, or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. All payment transactions are encrypted using SSL technology. However, no method of internet transmission is 100% secure; we strive to protect your data but cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience, analyze traffic, and for advertising purposes. You can control cookie settings through your browser. Disabling cookies may limit certain website functionalities.

7. Your Rights (Under Omani Law)

You have the right to:

  • Access, update, or correct your personal information
  • Withdraw consent for marketing communications
  • Request deletion of your data, subject to legal and contractual restrictions
  • Object to or restrict certain processing

To exercise these rights, contact us at privacy@do-chocolate.om. We may require identity verification before responding.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., tax laws in Oman), resolve disputes, and enforce agreements.

9. International Transfers

Your data is primarily processed in Oman. If we transfer data outside Oman, we ensure appropriate safeguards are in place to protect your information.

10. Third-Party Links

Our Website may contain links to third-party sites (e.g., social media). We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our Website after changes constitutes acceptance of the new policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Do-Chocolate.om
Muscat, Oman
Email: info@do-chocolate.om
Phone: +968 95513848

Last Updated: 1/12/2025